01Who We Are and Scope
Back to index- This Privacy Policy explains how Stone World Australia Pty Ltd T/A Aushen Stone & Tile, trading as Aushen Stone, collects, holds, uses, and discloses personal information.
- It applies to personal information collected through this website, product and sample enquiries, showroom visits, phone and email communications, quotes, orders, deliveries, services, supplier dealings, and recruitment enquiries.
- This policy should be read alongside any specific notice we give at the point of collection and our Terms & Conditions where those terms apply to a transaction.
02Personal Information We Collect
Back to index- The kinds of personal information we may collect depend on how you deal with us and may include:
- contact details such as your name, email address, phone number, postal address, business name, and role;
- project details such as site suburb, intended application, product preferences, finish, size, quantity, delivery requirements, and messages you send to us;
- order, quote, invoice, payment, account, delivery, and service history information;
- sample-cart and product-enquiry information that helps us understand which materials or accessories you are considering;
- technical information about your website visit, including device, browser, approximate location, pages viewed, referral source, and interaction events where analytics tools are used; and
- employment-related information if you contact us about work opportunities.
- We generally do not seek sensitive information. If you provide sensitive information to us voluntarily, we will handle it only for the purpose for which it was provided or as otherwise permitted by law.
03How We Collect Information
Back to index- We usually collect personal information directly from you when you submit a contact form, make a product or sample enquiry, visit or call the showroom, request a quote, place an order, email us, or interact with our team.
- We may also collect information from people acting on your behalf, such as builders, landscapers, architects, designers, installers, delivery providers, suppliers, referrers, or other project contacts.
- Website information may be collected automatically through cookies, Google Tag Manager, analytics tools, and local browser storage used to remember sample-cart selections, product enquiry context, and product browsing return context.
- Where credit, trade account, payment, debt recovery, or legal processes are involved, we may collect information from credit reporting bodies, payment providers, professional advisers, or publicly available sources where permitted by law.
04Why We Use and Disclose Information
Back to index- We collect, hold, use, and disclose personal information for purposes connected with our business, including to:
- respond to enquiries and provide product guidance;
- prepare quotes, samples, orders, invoices, and delivery arrangements;
- support customers, builders, designers, architects, landscapers, and suppliers during a project;
- manage accounts, payments, warranties, returns, and service records;
- operate, maintain, secure, and improve our website, showroom operations, product catalogue, and customer experience;
- send relevant updates or marketing communications where permitted, with an opportunity to opt out;
- assess job enquiries and supplier relationships;
- meet legal, accounting, insurance, dispute-resolution, safety, regulatory, and debt recovery obligations.
05Who We May Disclose Information To
Back to index- We may disclose personal information to people or organisations where reasonably necessary for the purposes above, including:
- our staff, contractors, related business contacts, and authorised representatives;
- installers, fabricators, delivery providers, suppliers, manufacturers, or other project participants who need the information to assist with a request, quote, order, or service;
- website hosting, email, form-processing, customer-management, analytics, payment, accounting, and IT service providers;
- professional advisers such as accountants, insurers, auditors, debt recovery providers, and lawyers;
- credit reporting bodies or credit providers where trade credit or account assessment is relevant; and
- courts, regulators, law enforcement bodies, or other parties where required or permitted by law.
- We do not sell personal information. If we use personal information for direct marketing, you may ask us to stop using your information for that purpose.
07Overseas Disclosure
Back to index- Some of the service providers and platforms we use for website hosting, analytics, email, forms, business systems, or technical support may store or process personal information outside Australia.
- Where it is practicable to identify likely overseas locations, those locations may include the United States and other countries where our technology providers or their infrastructure partners operate.
- When we disclose personal information to an overseas recipient, we take reasonable steps required by Australian privacy law to protect that information.
08Security and Retention
Back to index- We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
- Security measures may include access controls, system safeguards, staff procedures, supplier controls, and secure business systems appropriate to the information we hold.
- We keep personal information only for as long as it is needed for the purpose for which it was collected, for related business purposes, or as required by law. When information is no longer required, we take reasonable steps to destroy or de-identify it.
09Access and Correction
Back to index- You may request access to personal information we hold about you, or ask us to correct information you believe is inaccurate, incomplete, or out of date.
- Please contact us by email, phone, or post using the details below. We may need to verify your identity before responding to a request.
- If we cannot provide access or make a requested correction, we will explain why where required or appropriate.
10Privacy Complaints
Back to index- If you have a privacy concern or complaint, please contact us first so we can review and respond to the issue.
- We aim to acknowledge privacy complaints within seven (7) days and take reasonable steps to make a decision within thirty (30) days of receiving the complaint.
- If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
11Contact and Policy Updates
Back to index- Privacy contact: Aushen Stone & Tile, 16a/347 Bay Rd, Cheltenham VIC 3192. Email info@aushenstone.com.au or call 03-9585 7005.
- We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, or legal obligations.
- The latest version will be published on this page with the last updated date shown above.